EEE+ Canvas Troubleshooting
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Are you having technical trouble in EEE+ Canvas? Here are some general steps you can try, which may help resolve the issue:
Course content not published
Did you see a message similar to the one below?
If so, it’s likely that the item you were trying to access is not published for students to view. The publication and availability of course content is entirely at the instructor’s discretion, so the quickest way to resolve this is to contact them directly.
Clear your cache
Your browser stores copies of webpages you visit, so that they load faster when you visit the page again. Clearing this cache causes the browser to discard those saved copies and instead fetch the newest version, which can in turn make sites like Canvas run as expected. For instructions on clearing your cache, please see the following:
Try a different browser
In cases where Canvas does not behave as expected in your primary browser, a useful troubleshooting step is to try the same thing using a different browser to see if the problem persists. View the list of supported browsers.
Ensure your browser is up to date
Canvas can behave in unexpected ways if the web browser you are using is out of date. In general, Canvas supports the two most recent versions of all the major browsers. To see if your browser is considered compatible, check the following two sites:
- http://www.whatsmybrowser.org/ will tell you your browser version.
- Compare that with the list of compatible browsers at: https://community.canvaslms.com/docs/DOC-1284
If your browser is not one of the supported ones, we recommend using its built-in update function as a potential resolution to this issue.
Browser extensions can sometimes interfere with a website’s intended operation. Consider disabling these extensions to see if you can access Canvas.
To determine whether extensions are the cause of the issue, you can open a “Private” or “Incognito” browsing window and try to access Canvas in that window. Here are some resources on how to open “Private” browsing windows on Canvas-supported browsers:
Still having trouble? Feel free to contact us at firstname.lastname@example.org for additional help! Make sure to include the URL and a screenshot of your issue in the message. Learn more about taking screenshots.