EEE+ Canvas

Troubleshooting

Are you having technical trouble in Canvas? Here are some general steps you can try, which may help resolve the issue:

Use Canvas - Instructure’s guides

The Canvas Community, created by Instructure, provides a variety of guides and content to help use Canvas.

Return to top

Course content not published

Did you see a message similar to the one below?

Canvas Unauthorized error message

If so, it’s likely that the item you were trying to access is not published for students to view. The publication and availability of course content is entirely at the instructor’s discretion, so the quickest way to resolve this is to contact them directly.

Clear your cache

Your browser stores copies of webpages you visit, so that they load faster when you visit the page again. Clearing this cache causes the browser to discard those saved copies and instead fetch the newest version, which can in turn make sites like Canvas run as expected. For instructions on clearing your cache, please see the following:

Try a different browser

In cases where Canvas does not behave as expected in your primary browser, a useful troubleshooting step is to try the same thing using a different browser to see if the problem persists. View the list of supported browsers.

Ensure your browser is up to date

Canvas can behave in unexpected ways if the web browser you are using is out of date. In general, Canvas supports the two most recent versions of all the major browsers. To see if your browser is considered compatible, check the following two sites:

  1. http://www.whatsmybrowser.org/ will tell you your browser version.
  2. Compare that with the list of compatible browsers at: https://community.canvaslms.com/docs/DOC-1284

If your browser is not one of the supported ones, we recommend using its built-in update function as a potential resolution to this issue.

Disable extensions

Browser extensions can sometimes interfere with a website’s intended operation. Consider disabling these extensions to see if you can access Canvas.

To determine whether extensions are the cause of the issue, you can open a “Private” or “Incognito” browsing window and try to access Canvas in that window. Here are some resources on how to open “Private” browsing windows on Canvas-supported browsers:

Using the Canvas mobile apps

Learn more about the Canvas mobile apps: https://community.canvaslms.com/community/answers/guides/mobile-guide

To configure the mobile app for your device:

  1. Open the app
  2. Tap on the box with Find your school or district or Enter your Canvas URL
  3. Enter in the Canvas URL: canvas.eee.uci.edu
  4. Tap the arrow (or press Enter or Done)
  5. Log in with your UCInetID and password
  6. On the next screen, optionally select Remember my authorization for this service (so you don’t have to keep logging in)
  7. Then, tap the Log in button

Note: You may periodically be asked to log in again with your UCInetID and Password.

Return to top

Computer Configuration

Canvas supports only the latest browsers for all modern operating systems. We recommend browsers be allowed to automatically update not just to ensure compatibility with EEE Legacy, but to maintain a secure and modern computing environment.

Note that Canvas will automatically detect if your browser is out of date and will present a banner at the top of every page. This is a visual indication that some of the features and functionality will not be available until the browser is updated.

Notification Settings

Instructors and students receive automated email notifications from Canvas when specific actions occur in a course space. You can configure both when and how these notifications are sent.

By default, your UCI email address is configured as your contact method. While you can add additional contact methods to your personal profile, you can never remove your UCI email address.

Note: You have the option to remove a wide variety of notifications from your personal profile. Note that this does not mean that you are not responsible for taking action based on the content of those messages. For example, if your instructor sends out an announcement about a modified due date, but you opted to not receive announcements, you are still responsible for taking action based on the updated due date.

Canvas Guides provided by Instructure

Return to top

Granting permissions to TAs who can’t access the course space

Instructors of record, as set by a department scheduler or UCI Summer Session, automatically have access to the Canvas course space. Instructors can use the Assistants tool in EEE Legacy to give their TAs or other individuals access to an existing course on Canvas.

If you added your TAs before you created the Canvas course space, you didn’t have the option to give the TAs access to Canvas. You’ll need to return to EEE Assistants and check the box for “Canvas Course Space”.

Adding a new person: If you want to add somebody not associated as an instructor of record, go to the Assistants tool in EEE Legacy, press “Add Assistants”, and follow the on-screen prompts on EEE. Make sure to select the “Canvas Course Space” permission.

Updating an existing person’s permissions: To update an existing assistants permissions so they can access Canvas, go to the Assistants tool in EEE Legacy, press “Edit Assistants”, and select the “Canvas Course Space” permission.

Adding assistants in previous quarters: Contact us at eee@uci.edu, and provide the course code, quarter, and assistant’s UCInetID.

Contact us

Still having trouble? Feel free to contact us at eee@uci.edu for additional help! Make sure to include the URL and a screenshot of your issue in the message. Learn more about taking screenshots.